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ALL Tops Bottoms Footwear
Clothing Sale

Clothing Sale

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Skate Sale

Skate Sale

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Footwear Sale

Footwear Sale

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New

New

Accessories Headwear Tops Bottoms Footwear ALL
NEW in SKATE

NEW in SKATE

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New in footwear

New in footwear

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new in clothing

new in clothing

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Accessories

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Hats

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Tops

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Bottoms

Footwear

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Gift Cards

Gift Cards

Gift Cards
Gift Cards Online

Gift Cards Online

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Brands

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Sale

Sale

ALL Tops Bottoms Footwear
SKATE SALE

SKATE SALE

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Footwear Sale

Footwear Sale

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Clothing Sale

Clothing Sale

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NEW

NEW

ALL Accessories Headwear Tops Bottoms Footwear
New Women's Clothing

New Women's Clothing

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New Women's Accessories

New Women's Accessories

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New Women's Footwear

New Women's Footwear

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Accessories

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Headwear

Headwear

All Beanies Bucket Hats Hats & Caps Straw Hats
Women's Hats

Women's Hats

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Women's Beanies

Women's Beanies

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Women's Bucket Hats

Women's Bucket Hats

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Tops

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Bottoms

Footwear

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Gift Cards

Gift Cards

Gift Cards
Gift Cards

Gift Cards

Brands

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Kids

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Kids Footwear

Kids Brands

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All

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Skate Sale

Skate Sale

Sale Decks Sale Hardware
Sale Hardware

Sale Hardware

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All Sale

All Sale

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Sale decks

Sale decks

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Accessories

Accessories

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3D Skateboard Builder

3D Skateboard Builder

3D Skateboard Builder
3D Skateboard Builder

3D Skateboard Builder

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Decks

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Parts

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Longboards

Longboards

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Rollerskates

Rollerskates

Roller Skates Inline Skates
Roller Skates

Roller Skates

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Inline Skates

Inline Skates

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Safety Gear

Safety Gear

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Orders & Returns

 Returns:

  • If you wish to return please follow these steps:
  • Click the link here to request a return or by logging into your account
  • Wait until you have received an accepted request email before sending back your order
  • Replacements and/or refunds will be processed after we receive your returned item

We hope you love your new purchase! If something is not quite right, you can read below on how to exchange items within 14 days. Returned items must be brand new & unworn with original tags attached. If an item is faulty, we’ll meet our obligations under the Consumer Guarantees Act.

  • Please note, we do not accept returns on all sale items. 
  • Items must be clean, unworn and in a re-sellable condition, with original tags attached, original brand packaging, and in the original box for shoes.
  •  Please ensure your item is well packaged and no tape is on the shoe box or clothing.

If returning for an exchange there is no additional cost, if returning for a refund there is a $7.50 handling fee that will be deducted from your refund.

Please note, certain items are not able to be returned unless faulty. This includes underwear, swimwear and final sale items.

Exchanges:

Exchanging for different priced items

Exchanging for items of lesser value:

  • You can choose to have the difference returned to you in the form a refund back to your original payment method. (Please note that if you choose a refund to the original payment method, a $7.50 handling fee will be deducted from the available refund amount.

Exchanging for items of greater value:

  • You can pay the difference during the exchange process via credit card (no other payment options are available)

 

Exchange: Full Priced Styles & Discounted Items/Orders

  • Contact us to advise us of your intention to exchange an item by email on hello@empireskate.co.nz - this must include what style you are wanting to exchange for
  • Fill out the return form, which will be provided to you.
  • Include the completed form with the item and return to us.
  • Replacements will be processed after we receive your returned items.
  • You are responsible for organizing and purchasing postage to return  items. We do not accept responsibility for the item until it is received, so it is recommended that you use a tracked service. 
Terms & Conditions
We reserve the right to not accept returns if the product is not in acceptable condition on return. This includes but is not limited to:

  • Footwear returned without the original box and sets of laces
  • Footwear that is marked, creased or shows signs of being worn outside
  • Clothing without any of the original tags
  • Items without the original packaging or cases
  • Items outside of the 14 day return window
  • Items that are marked 'final sale' 
  • Underwear, swimwear and personal hygiene products
  • Returns sent back without acceptance will be sent back, and a freight charge will be charged too you. 
  • Any items sent back to us not using our courier service are your responsibility until they arrive and are signed for at our premises. 

    Exchanges will be sent once your return has arrived back with us and been cleared by our returns department. Inspection times may vary, and you agree not to hold Empire Skate liable for the time taken to assess the returned items. 

    Refunds will be issued once the items have been returns and inspected by our returns department.

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